At Thirteen Chefs® Mineral Oil, Cutting Board, we take your privacy seriously. This privacy policy describes how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

Information We Collect

We collect information to provide better services to all of our customers. The types of information we collect depends on how you interact with our website and services. We may collect the following types of information:

• Contact Information such as your name, email address, mailing address, and phone number when you create an account, make a purchase, contact customer support, or interact with us in other ways.
• Order Information such as your purchase history, shipping/billing details, and order tracking information when you make a purchase from us.
• Usage Information such as your IP address, browser type, operating system, referral URLs, device information, and pages visited when you interact with our website. This helps us operate and improve our website.
• Marketing Information such as your preferences for receiving our marketing emails and newsletters. We use this to send you information about our products and services.
• Account Information such as your username, profile photo, and public information when you create an account with us.
• User Content such as comments, photos, videos, and other content you submit to our website. This includes reviews, forum posts, survey responses, contest entries, and more.
• Payment Information such as credit card or other payment details when you make a purchase from us. This is processed by secure third-party payment processors and we do not store your complete payment information.
• Website Usage Information such as pages visited, links clicked, videos viewed, and other actions you take on our website. We use Google Analytics and other tools to collect this.

How We Use Your Information

We use your information for purposes described in this policy, with your consent, and to:

• Provide, maintain, and improve our products and services
• Process and fulfill your orders and send you related information
• Respond to your customer service requests, questions, and concerns
• Send administrative communications such as order confirmations, security updates, and account notifications
• Prevent and address fraud, abuse, security risks, and technical issues
• Customize your experience using our website and send you product recommendations
• Send you marketing and promotional communications about our products and services
• Comply with our legal obligations and enforce our Website Terms of Use
• For any other purposes disclosed to you at the time we collect your information or that you consent to.

We do not sell or share your personal information to third parties for marketing purposes. We only disclose your information with select service providers, affiliates, and partners:

• Service Providers. To assist us in providing and managing our Services. This includes payment processors, shipping companies, marketing services, and more.
• Affiliates and Business Partners. For business purposes such as joint ventures, mergers, and acquisitions. Affiliates include parent companies, sister companies, subsidiaries, joint venture partners, or other companies under our common control.
• Legal and Regulatory Requirements. To comply with laws, regulations, court orders, government requests, and other legal requirements. This includes disclosing your information to third parties when compelled to do so by government authorities.
• Protection of Company and Others. To protect the interests, rights, safety, or property of the Company, our customers, employees, contractors, and others.
• Business Transfers. As part of transactions such as mergers, acquisitions, and asset sales. Your information may be transferred or shared as part of the transaction.

We only share or disclose your personal information following our policies or with your consent.

How We Protect Your Information

We follow industry standards and maintain reasonable safeguards to help protect your information, including:

• Secure Networks. We store your personal information on computer networks with limited access located in controlled facilities.
• Encryption. We use technology such as SSL encryption to protect your data as it travels over the internet.
• Access Controls. We restrict access to your personal information only to employees and contractors who need to access the information to provide our services to you.
• Vulnerability Testing. We regularly conduct tests and scans to detect security vulnerabilities and attacks.

However, no method of transmitting or storing data is completely secure. We cannot guarantee the security of your information beyond reasonable safeguards.

Cookie Policy

We use cookies and other tracking technologies on our website. These help provide our services and enhance your online experience.

A cookie is a small text file placed on your device that enables features and functionality on our website. We use cookies to identify your device and browser, remember your preferences, allow you to sign-in securely, analyze usage, and provide customized ads and content.

You can disable or delete cookies through your browser settings. However, our website may not work properly if you do so. We do not use cookies or trackers for targeted advertising without your consent.

Our cookies fall into the following categories:

• Strictly Necessary Cookies. These essential cookies enable services like shopping carts, account authentication, wishlists, and checkouts. Disabling these may break core website functionality.
• Performance Cookies. These cookies collect metrics like website views, conversion rates, and click-through rates. They help us improve our website and optimize your browsing experience.
• Functionality Cookies. These cookies enable extra functions like remembering your preferences and settings. They make interaction with our website faster and easier.
• Targeting Cookies. These cookies collect browsing data to customize content and ads. Third-party advertisers may also place cookies on your device to serve relevant ads on other websites. You can opt out of targeted advertising cookies.

Third-Party Services

We integrate services from third parties into our website. These include:

• Payment Processing. We use trusted third-party payment processors to securely process payments. This may place temporary cookies on your device with transaction details.
• Shipping. We use shipping companies like USPS, UPS, and FedEx to fulfill and ship your orders. They may place cookies on your device with delivery information.
• Marketing. We use marketing services like Google Analytics to analyze our traffic and website usage. We also use social buttons that may log certain activity. Enabling these is optional.
• Advertising. Third-party advertising companies display ads on our website. They may place cookies on your browser to serve ads after you leave our website. You can opt-out of targeted ads.
• Comments. Our comments section uses a third-party system like Disqus or Facebook Comments to handle comments. Additional cookies may be dropped on your device from these platforms.
• Reviews. We integrate independent review services like TrustPilot or YotPo so customers can leave ratings and reviews. This may place cookies containing review information.
• Surveys. We sometimes use third-party survey platforms to get feedback from customers. Additional cookies may be placed with survey information.
• Customer Support. We use helpdesk systems like Zendesk to provide customer support. Cookies may be placed that identify your support ticket information.
• Embeddable Media. Our website may embed content like videos or maps from third-party sites. These sites may drop cookies on your device with usage data.

These third parties follow their own privacy policies. We encourage you to review their policies for details on their data collection practices, use, and sharing.

Data Retention and Account Closure

We retain your personal information for the period necessary to fulfill the purposes described in this privacy policy unless a longer period is required by law.

You can close your online account with us at any time. If you do so, we may retain certain information associated with your account for analytical and recordkeeping purposes. You may also request deletion of your data under applicable laws.

Children’s Privacy

Our website is not directed to children under 13 years of age. We do not intentionally collect information from children. If you believe we have inadvertently collected information of a child without parental consent, please contact us so we can promptly obtain and delete such information.

California Resident Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) including:

• Right to Know and Access. You can request details about personal information we collect, use, disclose and sell.
• Right to Delete. You can request deletion of your personal information collected or maintained by us.
• Right to Opt-Out. You can opt-out of personal information sales to third parties. Note that we do not sell your personal information.
• Right to Non-Discrimination. You have a right to non-discriminatory treatment if you exercise a privacy right under CCPA.

To submit a request under CCPA or for details on exercising your rights, contact us at the details provided at the end of this policy. When submitting a request, please specify your full name, email address and postal address and specify you are making a CCPA request.

We will verify requests by matching information provided with our records, and you may be required to provide government identification for verification. Authorized agents can make requests on your behalf by providing proof you have delegated them authority.

International Data Transfers

We transfer your information to recipients in countries other than your own. Those countries may have data protection laws that are different from your country. However, we will take measures to ensure your information remains protected and is handled as described in this policy.

Changes to this Policy

We may change this privacy policy from time to time. Any changes will take effect immediately upon posting on our website. We encourage you to review this policy periodically.

How to Contact Us

For any questions or concerns about this privacy policy or our privacy practices, please contact us at:

Thirteen Chefs® Mineral Oil, Cutting Board
Email: [email protected]
Phone: 1-800-123-4567

Effective Date

This privacy policy is effective as of January 1, 2023.